Delivery & Returns

Domestic Shipping 

After we receive your order, generally we aim to process and dispatch your order within 24-48 hours of receipt.
All goods must be delivered via a trackable delivery option (i.e. DPD) and a signature will be required upon receipt. It is your responsibility to ensure that someone is available to sign for any medicines and /or goods that are delivered to your chosen delivery address. The person signing for medicines and/or goods does not need to be the named customer/patient but it is your responsibility to ensure they deliver the package to you as intended subsequently. We do not supply or deliver any controlled drugs or fridge items outside the UK.
We will not be liable for any delay to your delivery caused by factors outside of our control including, but not limited to, third party factors (i.e. manufacturers, suppliers, courier or mail services, border customs) and other situations such as strikes, pandemics, war, acts of God.

Notifying us of any dispensing or delivery error and damage 
You should check the content of your delivery package promptly upon receipt. If you notice that any product/medicine has been sent to you in error or has been damaged, you should contact us immediately using our ‘contact us’ form. We will then investigate and advise you on the best way possible to rectify the issue. You must not use any medicines that are not intended for you.



Damaged goods, Exchange, Returns, Refunds 
The Consumer Rights Act 2015 allows you to claim a refund on faulty goods within 30 days of receipt. In case of faulty or damaged goods, we may offer to replace or give you refund including any postal charges. The item has to be returned to us in their original packaging and receipt state. If you believe any of the items you have received are damaged or faulty or sent to you in error, please contact LIVVE as soon as possible to report it by email

As a Pharmacy, we are not legally permitted to accept returns or exchange of any medicinal product once the goods have physically left our registered premises due to safety reasons; therefore, we DO NOT accept exchange/returns/refunds for any medicines under any conditions once the order has been processed and goods are dispatched from the pharmacy.

In the event of a supply being made to you due to an error or shortfall caused by us, we will happily accept your returns/refunds for all products, as a proof of our dedication to provide you with an outstanding service. The returned goods will be discarded safely as appropriate.

Your right of modifying/cancelling your order 
If you wish to make any changes to your order or cancel the order, you must contact us to do so as soon as possible. We will then contact you to let you know whether the change/cancellation is possible at the stage and confirm any details including any product modification, delivery details, price change or refund.
Cancellations can only be considered before the goods have been physically dispatched.


Discarding unwanted/expired medicines 

Please take any unwanted or expired medicines to your local pharmacy for safe disposal. This service is provided by all community pharmacies (chemist shops) free of charge in the UK.