FAQ's
Consultations
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Consultations are done by a video call at a time to suit you.
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We always make sure that we ask for your telephone number so that we can call you if there is a connection problem
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Yes, we ensure that we use a secure video system so that you are in control of what happens to your data. As an organisation we ensure that your conversation is not overheard or recorded unless we gain consent from you first.
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Consultations cost £75. If you have a blood test, the fee for the follow up is included in this.
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Unfortunately we do not offer Face to Face appointments, all appointments are by Video call with one of our prescribing pharmacists
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Please go to our consultation page on our website here.
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LIVVE can help women who are suffering with symptoms of the menopause, there are 48 symptoms of the menopause and these are listed here. If you think you are over 30yrs old and struggling with these please book a consultation. If you are currently undergoing medical treatment or gynealogical care we may need to ensure that any underlying conditions are resolved before we can start treatment. We are ONLY able to help with symptoms of perimenopause and menopause, for anything else you need to ensure that you need to see your GP. There may be a delay or stop in your treatment if we need to refer you back to your doctor for any other medical conditions.
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Once we have prescribed medication for you we will need to review you at 3 then 6 monthly intervals to check your symptoms and tailor your medication, follow up consultations are £60
Blood tests
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Not always, our prescribing pharmacists will discuss this with you in your consulation. If you are prescribed testosterone treatment then you will need a blood test before treatment and at intervals throughout. See here for more info in blood tests
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Blood Tests start from £115 including your follow up consultation to discuss your results (no hidden costs)
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We use a partner lab - Medichecks - for blood testing, we can either arrange a finger prick test (see video on our social media channels) or you can book a Phlebotomy appointment at a clinic near you for an extra charge, this will all be arranged in your consultation.
HRT
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Yes we have prescribing Pharmacists trained in menopause care that can prescribe HRT.
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Can you supply my medication for me?
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Yes, Testosterone is the third hormone that many women benefit from, although it is mainly prescribed for low libido, at LIVVE we prescribe it off-licence as it can help with brain-fog, low mood and energy levels too.
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No, LIVVE is an online pharmacy dedicated to treating symptoms of the menopause. We realise that HRT is not suitable for everyone and that not everyone wants HRT so we do offer alternative treatment options in our online pharmacy for your symptoms - see here.
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No we do not charge a fee if your prescriptions are ordered after your consultation. If you need an additional prescription in between consultations then there will be a fee for this ie if you have lost an item or if you are going on holiday, it could be an option to move your consultation, please email hello@livve.uk if you have any questions
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There is a lot of confusion between BIO-IDENTICAL AND BODY-IDENTICAL HORMONES, although we have pharmacists that are qualified and able to prescribe all types of hormones, we currently prescribe only regulated medication. Compounded Bio-identical Hormones are made in Private clinics and we do not supply these.
Deliveries
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After your consultation your will receive your treatment order in your inbox for your to complete (please check your junk mail) once we have received payment, the LIVVE team will dispense your prescription and get your delivery ready for DPD, you will receive another confirmation with your tracking number to track your delivery.
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The LIVVE team is here to help you make this as easy as possible, from booking your consultation to receiving your order, any problems please email hello@livve.uk