Frequently asked questions

We know starting treatment can come with questions.

Here you’ll find clear, honest answers about our services, how it works, and what to expect at every step.

Faq's

Getting started.

LIVVE supports adults seeking specialist support for menopause, hormone health, and medically supported weight management.

We help patients experiencing symptoms such as:

Hot flushes
Night sweats
Brain fog
Low mood or anxiety
Sleep problems
Vaginal dryness
Low libido
Weight gain or metabolic health concerns

If you’re unsure whether your symptoms may be hormone, menopause, or weight related, our specialist clinicians can help assess this during your consultation.

We are ONLY able to help with symptoms of perimenopause and menopause, or for weight management. For anything else you need to see your GP. There may be a delay or stop in your treatment if we need to refer you back to your doctor for other medical conditions.

We may not be able to prescribe treatment if you:

Have certain types of breast cancer
Have had recent blood clots
Have uncontrolled high blood pressure
Are pregnant or breastfeeding

If HRT treatment isn’t appropriate, we’ll explain your options and may recommend seeing your GP or a specialist, and we can still treat you holistically, with supplement advice or non-hormonal medications.

Select the Weight Management section of our website and complete the required assessment form. You will then be able to book a consultation with one of our pharmacists to discuss which treatment option may be suitable for helping you achieve your goals.

Faq's

COSTS.

Typical costs for peri/menopause treatment are:

All consultations: £75
Blood tests (if required): from £90
Follow-up consultations after blood work for existing patients: £30

Prescriptions made after any consultation are included in the cost of consultation.

Prescriptions made outside of this cost £30.

A prescription for testosterone is separate to this pricing system and is prescribed privately for the cost of the product. See product page for pricing here.

We will always discuss costs with you before prescribing.

All prescriptions for weight management include a FREE video consultation each month to decide the most appropriate treatment plan. These start from:

Wegovy: £185
Mounjaro: £205

Full payment for weight management medication is taken when booking your consultation.

If we determine that treatment is not clinically suitable, you will receive a full refund.

If medication is right for you, your weight management consultations are free with each order.

We will always discuss costs with you before prescribing.

No. You only pay for consultations, tests, and medication when required.

Faq's

CONSULTATIONS.

Book your consultation online using the ‘Start Consultation’ button on our website.
Complete a short online health assessment before your appointment.
Speak with one of our UK-registered clinicians via video consultation.
If treatment is clinically appropriate, we can prescribe medication and arrange delivery directly to your door.

Follow-up reviews may be recommended depending on your treatment plan, to ensure safety, effectiveness, and ongoing support.

Your consultation will be with a UK-registered clinician experienced in menopause, hormone health, or weight management, depending on the service you book.

Our clinicians follow current UK clinical guidance, including NICE and British Menopause Society recommendations where appropriate.

Consultation times vary depending on the service booked and your individual needs.

Weight-management consultations are typically around 10–15 minutes
Menopause and hormone-health consultations are typically around 30 minutes

Some appointments may be longer where clinically appropriate.

Consultations take place via video call at a time that suits you. Once your booking has been confirmed and payment has been received, you will be sent a link to join your video consultation. If you cannot find this email, please check your junk or spam folder.

We will always request your telephone number when you book so that we can contact you if there is a connection issue. If necessary, we can also continue the consultation using WhatsApp Video or FaceTime depending on what works best for you.

We do not routinely offer in-person appointments. All consultations are conducted via video call with one of our prescribing pharmacists. However, we aim to be as accessible as possible. If you believe a face-to-face consultation would benefit you, please contact us and we will do our best to support you.

No. We are an independent service and anyone who feels they are in need can access our services.

Ideally yes, for new customers the assessments help us get an idea of where on your perimenopause, menopause or weight management journey you are. Even if you are not completely sure of your answers, it helps us plan for your consultation and it should only take a few minutes to complete. However, you can go straight to book your consultation and bypass the assessment if you absolutely need to.

After the initial consultation, we will determine the appropriate course of treatment and fulfill your prescription which will then be delivered discreetly to your door in two to three days.

No. Unfortunately, we can only provide consultations and treatments to patients who are physically located in the UK at the time of their consultation. You do not need to be a UK resident, but you must be in the UK for us to provide care. All medicines can only be delivered within the UK.

Please log in to your account and review your orders. By selecting your order number, you will be able to view the date and time of your consultation.

Yes. You can reschedule your appointment through your booking confirmation email up to 48 hours before.

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Faq's

PERI/MENOPAUSE TREATMENT.

We can prescribe a range of evidence-based peri/menopause treatments, including:

Body-identical hormone replacement therapy (HRT)
Oestrogen patches, gels, and tablets
Progesterone
Testosterone (when clinically appropriate)
Supplements
Non-hormonal options

Your treatment plan will be personalised based on your symptoms and medical history.

We typically review your treatment:

After three months (to adjust dosage if needed)
Every six to 12 months after that

You can request a review sooner if your symptoms change.

We recognise that HRT is not suitable for everyone, and some patients prefer alternative approaches. Our online pharmacy offers a range of non-HRT treatment options to support symptom management.

With your consent, we can send a summary of your treatment to your GP so your medical records remain up to date.

We review your treatment after three months and can adjust dosage. Sometimes blood tests can help add clarity and precision to prescription. Whatever the reasons, we will work with you and the data to tailor a prescription that works for you.

In some cases, it may be necessary to refer you back to your GP for further testing.

Yes. You can request repeat prescriptions through your LIVVE account when your medication is running low. Outside of a consultation, this prescription will cost £30.

No. The term bio-identical hormones is often used to describe customised hormone preparations made by specialist compounding pharmacies. These products are not usually licensed medicines and may not be regulated or tested in the same way.

At LIVVE, we prescribe regulated body-identical hormone treatments to ensure safety, quality, and consistent dosing. These are regulated medicines that have the same chemical structure as the hormones naturally produced by your body. They are licensed treatments used in standard hormone replacement therapy (HRT) and are manufactured to strict quality and safety standards.

LIVVE Menopause Treatments

Faq's

WEIGHT MANAGEMENT TREATMENT.

We prescribe weight management medication, including:

Wegovy® (semaglutide)
Mounjaro® (tirzepatide)

Your treatment plan will be personalised based on your symptoms and medical history.

These treatments are not suitable if you:

Are pregnant or breastfeeding
Have certain thyroid conditions (including medullary thyroid cancer or MEN2)
Have specific gastrointestinal conditions

If you are found not suitable for weight management medication during your initial consultation you will receive a full refund.

You will need a review every month or every time you order a new prescription in order to continue receiving weight management medication.

With your consent, we can send a summary of your treatment to your GP so your medical records remain up to date.

It is a legal requirement for us to conduct a video consultation before issuing a repeat prescription or weight management medication. Please ensure you book your follow-up consultation in advance and allow sufficient time for your medication to be processed and delivered.

LIVVE Weight Loss Service

Faq's

Blood tests.

Not always. Your prescribing pharmacist will advise whether blood testing is required during your consultation.

If you are prescribed testosterone therapy, blood tests will be required:

before starting treatment
three months after starting treatment
at six months
at 12 months
annually thereafter

Please see our blood test information page for further details.

We partner with Medichecks for blood testing services.

We can arrange a phlebotomy appointment at a clinic near you, or organise a home visit from a nurse for an additional fee. These options will be discussed and arranged during your consultation.

You may also arrange your own blood tests independently and send your results to us via email at hello@livve.uk.

LIVVE Blood Tests Service

Faq's

Delivery.

After your consultation, you will receive a treatment order via email for you to review and complete. Please check your junk or spam folder if you cannot locate this message.

If payment is required, the LIVVE team will dispense your prescription and prepare your order for dispatch via DPD once received. You will then receive a confirmation email containing your tracking number, allowing you to monitor your delivery.

We currently offer delivery only, enabling us to provide a consistent and reliable service to all patients.

All orders are shipped using DPD, allowing you to track your delivery and receive updates on its progress.

Most prescriptions are delivered within two to three working days.

Faq's

Safety.

Yes. We are a GPhC-registered online pharmacy and our services operate under UK regulatory standards and prescriptions are issued by qualified clinicians.

Yes. Our clinicians follow UK prescribing guidelines and ensure treatment is appropriate before issuing prescriptions.

All consultations and medical records are handled confidentially and stored in secure systems that meet UK healthcare data protection standards.

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