Our right to modify your order

Where you are requesting a medicine as part of a professional pharmacy service, we will endeavour to supply the product make as displayed on the product photo description on our website. However, for non-proprietary (generic) goods, we may supply a make of product which may not be the same as the photo description. This depends on the availability of goods and the same practice is applied by the high street UK pharmacies.

The medicines we supply against a (private) prescription could be supplied either as a proprietary brand (more expensive) or the non-branded generic make (usually significantly cheaper compared to the proprietary brand).


Concluding a binding contract

The order you place to purchase goods or services will not be binding on us until we confirm the order by email/text message/phone call or in some occasions until implied when your goods are dispatched. We reserve the right to reject any order.



We accept payment by all major debit and credit cards. You must pay for your order in full before we dispatch them. Once you finalise the payment at the checkout, we will not deduct the payment from your account. Our pharmacist will review the request, as necessary, and upon approval, the order is fulfilled and payment is taken for the authorised amount upon dispatching the goods. We do not have any hidden charges and the total amount payable for the order will be clearly displayed at checkout page before you agree to make the payment.

We use a third party platform to process our payments. When you provide your credit or debit card details, the third party may perform a pre-authorisation on your card to ensure that the payment details that you provide are correct. We do not process, handle or retain any card details that you provide but the trusted third party platform that we use may ask for your consent to remember your card details for future purchases at your discretion.

In providing payment card details, you confirm that you are authorised to use the card and authorise us, or our payment service provider, to take payment in full for the items in your order and any associated delivery fees and any other charges that become due to us under these Ts&Cs. The transaction will appear on your bank or card statement as 'Invigorate Clinic’.


Complaints procedure

We will endeavour to offer the best pharmaceutical care for all our highly valued customers. However, if you are not fully satisfied or have any concerns about the contents of our website, the service(s) you receive from us, or data privacy issues please contact us and report the matter or raise a complaint and we will endeavour to address any issues within 72 hours of receiving your communication and in accordance with our service delivery and professional obligations.

Additionally, if you feel your complaint is not dealt with effectively, you can contact the pharmacy regulator in the UK, the General Pharmaceutical Council, to raise concern about any pharmacist or the pharmacy.



Where there is a product recall by the UK regulator (MHRA) and action by the pharmacy is required, we will contact you using the details you provided when placing your order (or details on your MPP account) in order to advise you of necessary action(s) and your rights.